Sunday, May 24, 2020

Organizational Variables Acme Electronics - 3348 Words

Organizational Variables Acme Electronics Inside Acme there is a division of labor, and departments are specialized in their respective areas. No one person performs all tasks, although the president, Mr. Tyler, is involved in all departments. He is described as a â€Å"one-man band†. Some managers would like â€Å"more latitude in their jobs†. This shows that there is not much freedom in the organization, which supports Tyler’s statement of running a â€Å"tight ship†. It is clear what everyone’s role in the organization and function is and what their responsibilities are, but there is not much clarity on the other roles of other department in the organization. This can be seen by the fact that management feels uninformed. Looking at the organizational chart of Acme it is clear that there is a high degree of differentiation. †¢ Support function - e.g. purchasing †¢ Production function - e.g. drafting, production and engineers †¢ Managerial function - e.g. (vice) president and manager. The case does not provide enough information to establish with certainty if the maintenance and adaptive function are present in the organization, but it can be assumed that they are in the form of the engineers. The manager received the blue print and sent top-management (department heads and executives) a memo regarding the urgency of the project. A memo was also sent to Drafting and Purchasing, who fall under the plant manager. This shows that although there is vertical differentiation, in practice theShow MoreRelatedMarketing and Full-service Pet Salon1412 Words   |  6 Pagesmix variable? -distribution 17)Resource deployment and coordination of functional areas of business are determined by -corporate strategy 18)A firm’s unique symbols, personalities, and philosophies compromise its -corporate strategy 19)The Acme Corporation is expanding operations into countries outside the U.S. To improve local managers’ responsiveness to local conditions, Acme’s senior management has decided to delegate decision-making authority further down the chain of command. Acme is Read MoreAcme Fireworks : Business Law2221 Words   |  9 Pages Acme Fireworks Angelica DiMaggio Instructor Malvin BUS311: Business Law May 26, 2016 Acme Fireworks is a reputable fire work company that falls under the form of retailer. In order to gain consumers and sell their products they must put out ground display’s of their fireworks as well as a variety of aerial fireworks, especially their larger products. This company started out as a small family owned business in the back of a man’s garage and as he grewRead MoreProject Management6389 Words   |  26 PagesAcme Home Improvement de Mexico, SA de CV Expansion Project Plan Project Masters, LLC Tyler M. Falcone Chanda M. Morris Sean P. Riley Michael S. Wenthold AMBA640, Section 9244 Professor Williams April 24, 2010 Table of Contents Executive Summary 1 Introduction 3 Existing Knowledge 3 Work Breakdown Structure (WBS) 5 Dependencies 7 Construction Analysis 9 Required Resources 11 Pre-Construction: 11 Construction: 12 Project Completion and Final Inspection:Read MorePrinciples of Management: MCQ31501 Words   |  127 Pagestechnique that managers use to improve resource allocation decisions. (True; moderate; p. 35) TOWARD UNDERSTANDING ORGANIZATIONAL BEHAVIOR 21. Concern for employee productivity is most closely associated with the organizational behavior approach. (False; moderate; p. 36) 22. Barnard, Follett, Munsterberg, and Owen are all theorists associated with the early organizational behavior approach. (True; moderate; p. 36) 23. Hugo Munsterberg created the field of social psychology. (True;Read MoreEducation13037 Words   |  53 Pagesbusiness process reengineering to improve its business. ? 3.3. 3.4. As a business student, you need to know what types of information systems exist in an enterprise as a ï ¬ rst step towards understanding how to utilize these systems to improve organizational performance. From this chapter, you will gain an appreciation for the various kinds of information systems employed by organizations and how they can be utilized to help organizations make strategically informed decisions. Better yet, you willRead MoreOperations Managment14673 Words   |  59 Pagesadvantages; the short case on Acme Whistles illustrates this. The role of operations management in smaller organizations often overlaps significantly with other functions Short case Acme Whistles2 Acme Whistles can trace its history back to 1870 when Joseph Hudson decided he had the answer to the London Metropolitan Police’s request for something to replace the wooden rattles that were used to sound the alarm. So the world’s ï ¬ rst police whistle was born. Soon Acme grew to be the premier supplierRead MoreGaining Competitive Advantage Through Outsourcing8392 Words   |  34 Pagesworkload fluctuations, improve flexibility and enhance capabilities to adapt to changing opportunities. 3) Investment priority: logistics outsourcing is appealing to business enterprises because they can switch a large proportion of fixed costs into variable costs. This will not only improve the enterprise s balance sheet but also free capital funds for core business areas. 4) Reduce or control operating costs: cost reductions and operating cost controls are the most often cited reasons to use thirdRead MoreNature of Strategic Management13243 Words   |  53 Pagesservices must be competitive on a worldwide basis, not just on a local basis. A Global Perspective box is provided in all chapters of this text to emphasize the importance of global factors in strategic management. A second theme is that electronic commerce (e-commerce) has become a vital strategic-management tool. An increasing number of companies are gaining a competitive advantage by using the Internet for direct selling and for communication with suppliers, customers, creditors, partnersRead MoreResources Capabilities20336 Words   |  82 Pagescompetitive edge that can be sustained over time. —HIROYUKI ITAMI, MOBILIZING INVISIBLE ASSETS You’ve gotta do what you do well. —LUCINO NOTO, FORMER VICE CHAIRMAN, EXXON MOBIL OUTLINE l Introduction and Objectives l The Role of Resources and l Organizational Capabilities Classifying Capabilities The Architecture of Capability l Appraising Resources and Capabilities Establishing Competitive Advantage Sustaining Competitive Advantage Appropriating the Returns to Competitive Advantage l Putting ResourceRead MoreAccounting12656 Words   |  51 PagesKnowledge Analytical Skills | Management: Strategy | Dierdorff Rubin: Managing the task environment 4. Acme Valves, Inc., has been a successful player in the oil field supply industry in the last 15 years. Acme maintained its traditional strategy and product characteristics over this time period. But, Acme has experienced declines in sales and profits over the last four quarters. The CEO of Acme should a.|continue with the proven strategy because its returns over the long run are important.| b.|focus

Monday, May 18, 2020

Hippocampal Memory An Internet Based Look Essays

Hippocampal Memory: An Internet Based Look The belief that the brain is a box and is made up of various boxes communicating with each other is one that can be quite useful to understanding various aspects of the human experience. It would explain why there are time delays in messages going from one point to another. It also allows for a theory of localization. Localization states that various functions of cognition are held in specific areas of the brain. Looking at the brain as a group of areas communicating to each other to allow the organism to interact and function within its environment, is quite similar to looking at it as a box which has little boxes within it talking to each other. One aspect of the human experience that might†¦show more content†¦While rats with different lesions did not suffer the same deficit.(http://www.idealibrary.com) It has been found that the hippocampus might be an intermediary between the neo-cortexs representations and the filing away of information into long term memory. This would go along with the idea of various components of the nervous system communicating with each other to create inputs and outputs. In one study, rats were presented with food only if a tone and a light were presented together. Rats which had received a lesion to the hippocampus had a hard time learning the conditioned response to obtain the food. This finding might lead one to the idea that the lesion affected the animals ability to remember or retrieve the information that would tell it to perform the response and get food. Animals when trained to a fearful stimulus in a specific context will become conditioned to the context, they will begin to fear the context in which the fearful stimulus is given. Animals with hippocampal lesions do not gain this context conditioning. Or rather, they do not gain a fear of the con text of the situation where fearful shocks are given. (http://www.cogsci.soton.ac.uk/bbs/Archive/bbs.eichenbaum.html) This prompted some researchers to think that the hippocampus may have something to do with our ability to remember context, or context cues that surround us in the real world. Another study doneShow MoreRelatedSelyes Stress Theory2583 Words   |  11 Pagesother side to pressure to perform.33 However stress does not only arises when an individual is overcharged, undercharge is just as stressful.34 26 Cf. Prof Carswell, M. et al (2007): online on the internet Cf. Cotrell,S. (2010): p..35 Cf. Prof Carswell, M. et al (2007): online on the internet 29 Cf. Cotrell,S. (2010): p.35 30 Cf. Cameron, S. (2008): p. 42 31 Cf. Nitsch, J. A. (1981): p. 264 32 Cf. Nitsch, J. A. (1981): p. 264 33 Cf. Middendorff, E. et al (2012): p. 52 34 Cf. NitschRead More Lysergic Acid Diethlyamide Essays4283 Words   |  18 Pagesthought processes increased stimulus from environment hyperglycemia depersonalization difficulty expressing thoughts changes in shape/color hyperthermia reliving of repressed memories impairment of reasoning synaesthesia (running together of sensory modalities) piloerection mood swings (related to set and setting) impairment of memory - esp. integration of short -gt; long term disturbed perception of time vomiting euphoria lachrymation megalomania hypotension schizophrenic-like state respiratory effects

Thursday, May 14, 2020

Summary Of The Sexual Solipsism Of Sigmund Freud - 984 Words

Chapter 4: Friedan discusses early American feminists and how they fought against the assumption that the proper role of a woman was to be solely a wife and mother. She notes that they secured important rights for women, including education, the right to pursue a career, and the right to vote.[11] Chapter 5: In this chapter, called The Sexual Solipsism of Sigmund Freud, Friedan, who had a degree in psychology, criticizes Sigmund Freud (whose ideas were very influential in America at the time of her books publication). She notes that Freud saw women as childlike and as destined to be housewives, once pointing out that Freud wrote, I believe that all reforming action in law and education would break down in front of the fact that, long†¦show more content†¦Friedan says that this change in education arrested girls in their emotional development at a young age, because they never had to face the painful identity crisis and subsequent maturation that comes from dealing with many adult challenges.[11] Chapter 8: Friedan notes that the uncertainties and fears during World War II and the Cold War made Americans long for the comfort of home, so they tried to create an idealized home life with the father as breadwinner and the mother as housewife.[13] Friedan notes that this was helped along by the fact that many of the women who worked during the war filling jobs previously filled by men faced dismissal, discrimination, or hostility when the men returned, and that educators blamed over-educated, career-focused mothers for the maladjustment of soldiers in World War II. Yet as Friedan shows, later studies found that overbearing mothers, not careerists, were the ones who raised maladjusted children.[11] Chapter 9: Friedan shows that advertisers tried to encourage housewives to think of themselves as professionals who needed many specialized products in order to do their jobs, while discouraging housewives from having actual careers, since that would mean they would

Wednesday, May 6, 2020

What Can Be Learned from the Small Business Life Cycle...

What can be learned from The Small Business Life Cycle Model 2005 Table of Contents ol li value=1 Abstract li value=2 Introduction li value=3 Body li value=31 Pioneer phase /ol 3.1.1 Characteristics 3.1.2 Crisis 3.2 Functional phase 3.2.1 Characteristics ol li value=32.2 Key challenges li value=32.3 Crisis li value=33 Integrated phase li value=33.1 Characteristics li value=33.2 Limitations li value=34 Associated phase li value=34.1 Characteristics li value=5 Conclusion li value=4 References li value=5 Appendix li value=51 Figure 1 /ol Abstract Each company has to start from the small business unit with a group†¦show more content†¦Using small business lifecycle model allows the best innovators to achieve twice the sales from the new product and turn creatively into a system for impact by running business not in the traditional way. Conclusion Small business is based on the innovation. It proposes new solutions, new products and new services. Life cycle planning is very essential for development and growth of the small business. Planning of the life span of the business can set a basis for the next stage of development and gradual growth into medium and large size organization. Each stage of the four discussed has its own characteristics and crisis which need to be dealt with. There is much to learn from the small business life cycle model: how to remain a group of people who share common mission and goals and not to grow into a company where people are treated as a set of competences. What can be learned from The Small Business Life Cycle Model Small businesses thrive on innovation and are known as innovation engines of the economy. However, the success rate of the new product development in the small business is typically less than 10 percent. The success of the launched product is often less than 50 percent. Some of the recent research shows that the success greatly depends on the planning of the lifecycle andShow MoreRelatedSystem Development Life Cycle ( Sdlc ) Methodologies1448 Words   |  6 Pagesseveral purposes in a business, ranging from transactions and assisting leadership with difficult strategy formulation. Advances in computer-based information technology in recent years have led to a widely variety of systems that managers are now using to make and implement decisions (Alter, 1976). In today’s businesses, systems development is a process of examining a business situation to analyze better procedures and methods to stay competitive. System development life cycle (SDLC) methodologiesRead MoreEssa y about Critically Discuss To What Extent Porte1400 Words   |  6 Pagesï » ¿Critically discuss to what extent Porter’s Diamond is a useful concept in explaining home and host location strategies of international business? Illustrate your answer with reference to at least two case companies. The main aim of International business is to build and sustain competitiveness for economic value creation in both domestic and overseas markets (Besanko et al. 2007). Internalization business theory however has a variety of models that can identify the environmental analysis of specificRead MoreManagement Of Incremental Software Development Across Cross Functional Teams1158 Words   |  5 Pagesacross cross functional teams. Learned from years of successes and failures, the agile philosophy centers on software development with an importance with self-organization, motivation, in addition to daily team interaction. It means being able to present working software instead of slides and documentation. Agile encourages customer collaboration throughout the entire process to allow developers to respond to change in a timely manner. The agile development process can be implemented by different developmentalRead MoreLeadership And The Life Cycle Of A Group . A Group Is A969 Words   |  4 PagesLeadership and the Life Cycle of a Group   A group is  a living thing, developing over time and adapting to the environment and expectations imposed upon it as it grows. When observed carefully, a pattern of distinct phases emerge in this growth process. It is important to recognize and take advantage of these various stages of development in order to maximize group effectiveness and efficiency. There are several different models for small group development, but Tuckman s model is probably the mostRead MoreBuilding A Balanced Software Security Assurance Program1194 Words   |  5 Pagesare the four recognized business functions of OpenSAMM. Accessing existing software assurance practices, building a balanced software security assurance program in well-defined iterations, demonstrating concrete improvements to a security assurance program, and defining and measuring security related activities throughout an organization are the security practices for OpenSAAM. Each business practice has three security practices which make t hem into twelve. Governance business function have strategyRead MoreFresh Direct Case Study1711 Words   |  7 Pagesfreshdirect.com/ Business Type: Online Grocery Private Owned Company Background – History FreshDirect on-line grocery was founded in 1999, by Joe Fedele, and Jason Ackerman. Started as an on-line option to traditional grocery stores, the company specializes in delivering a wide variety of about 5,000 items. Sales of such things as fruits, vegetables, seafood, prepared entrees and sides, coffee, meat products, deli and cheese products, and bakery items, are just a small part of what the company marketsRead MoreDeveloping World s Issue Of Poverty1509 Words   |  7 Pagesof microfinance in the developing world. Microfinance can be done poorly, which will continue to stunt the economic growth of an area, but if done properly microfinance can being human flourishment to a developing area. In order to take a closer look into microfinance, I will highlight the efforts that Kiva, an online lending company, has done to improve the economic horizon for many areas of the world. The result of scarce economic growth can have catastrophic results on a community, region, andRead MoreI Am Active As Lecturer At Icon College Of Technology And Management868 Words   |  4 PagesI am currently working as lecturer at Icon College of Technology and Management. I am teaching Pearson (Edexcel) HND in Business modules and providing tutorial support. The college follows the syllabus and grading strategy of Pearson where Pearson assesses assignments only and we do not have any control over it (FT2: Critical Incident Analysis). However, lecture topics and schedules are set by the college. As a tutor my responsibility is to deliver lectures only where I try to connect my teachingRead MoreFactors Affecting Consumer Behavior Of Consumers1294 Words   |  6 PagesWhen a business or a company wants its products occupy the target market, they have an understanding of the factors affecting the buying behavior of consumers in that market. According to Philip Kotler, there are man y factors that influence the purchasing behavior of consumers, however, they were divided into 4 groups: Factors affecting consumer behavior A. The cultural elements 1. The culture: the first factor is that entrepreneurs need to consider when you want to penetrate a market is definedRead MorePersonal Narrative: My Friends Steriod Use Essays1259 Words   |  6 Pagesideal body type, with a bombardment of images of what we should look like. However the odds of the average person being able to fit this model are very slim indeed. Since 1997 I have been a member of a health facility where I have worked and worked trying to mold myself into that ideal type. It seems that the closer I get the farther away I am from my goal One day one of my close friends and work out partners suggested that we go on a cycle of anabolic steroids to improve our performance in

Life, Death and Samples of Literary Analysis Essay

Life, Death and Samples of Literary Analysis Essay Sometimes using different sources of information demonstrates that the scholar is well rounded and the info is credible. Additionally, make it a point to present no more than the pertinent info and leave out what's irrelevant. Let's look at a good example. There's no particular style for the introduction, but background information has become the most typical technique of approach. Who Else Wants to Learn About Samples of Literary Analysis Essay? A sample literary analysis essay of Romeo and Juliet, you can incorporate the simple fact that the stars and the planets aren't utilised to convey the facet of symbolism rather, they function as witnesses. The conclusion plays a critical role in the feeling it ties up the full essay. In The Giver the most important character, Jonas, is additionally a rebellious figure. You have to use every one of the 7 elements of fiction a minumum of one time per story. Life After Samples of Literary Analysis Essay By the time most writers start to write, they've already been exposed to a lot of plots via popular culture. Opt for the point-of-view that will best present the story you wish to tell in how you wish to tell it. You also need to learn some information concerning the author, it is going to let you understand his intentions and thoughts better. It's essential for you to adhere to the core essence of what you would like to say about a specific novel or book. The Honest to Goodness Truth on Samples of Literary Analysis Essay One that you know the simple building blocks of an explanatory essay, you'll have the ability to compose a great one. Don't underestimate how valuable it's to understand the way your work is going to be judged. On another level, it's the story of all of the true damage that could result from seemingly innocent adventures. You have to examine each piece individually to observe the way that it forms the bigger picture. The Chronicles of Samples of Literary Analysis Essay An essay was defined in an assortment of means. Organizing your work in the right format is a significant step in your writing process. All literary works are challenging and confusing since they're similar yet different in a lot of ways. If you are fortunate enough to select the bit of literature by yourself, you will need to be certain it's chosen in accordance with your tastes and interest of the audience. The cost of an essay rides on the total amount of effort the writer has to exert. Kibin editors are almost always prepared to help! Give all the required information so the reader can comprehend the topic and the text being discussed. Only in the instance of certain specialized or highly technical documents would you want to search for the expert services of a professional editor. The Introduction The debut of the literary analysis essay outline will set up the entire essay. Now you prepared to get started writing your analysis. Thesis Statement in aLiterary Analysis Outline After you collect all of the material that you need, the next thing to do is to compose your thesis statement. Indeed, it's very important to select interesting topics for analysis essay. It's interesting that lots of students write introduction after they've written the full paper. There are several different elements involved with writing an effective essay. Since you may see, presenting an appropriate essay is both difficult and time-taking. Clearly, writing an essay on the subject of marijuana is too general. You always have to learn the value of editing and choosing only the best ideas which should be included in your piece. The pages of the document needs to have a balanced appearance and a pleasing appearance to create a decent general impression. Fantastic formatting can improve the effect of any document which means you will need to pay attention to such matters as the option of typeface, font size, line spacing, margins and using bullets etc.. The duration of the analysis may also differ. In case you're still puzzled how to compose an outline for your literary analysis paper, you might find examples online. Don't forget, you're analyzing a crucial element of the literature. Usually, plots follow a very simple arc. When you're assigning a literary analysis, you ought to make certain that your students know several things. Looking at a number of sample essays before you get started writing can help you become inspired concerning grades and financial need, and extracurricular pursuits and to illustrate, in addition to information on the way the funds will benefit the applicant. You should offer information which is pertinent to your thesis. To begin with, students want to understand what a literary analysis is. Getting the Best Samples of Literary Analysis Essay Therefore, an analytical essay is a bit of writing that gives an informative observation about the particular topic or idea. Now you have the question and you've gathered the crucial evidence, take advantage of the subsequent outline for literary analysis to compose the perfect essay. Don't forget that you need to devote separate paragraph to every one of you r statements. Each individual paragraph should concentrate on a specific part of the thesis. After grasping the meaning of what's a literary analysis essay, you must read the bit of literature in question repeatedly. Despite how it's deceptively easy, just answer the question. Sometimes employing a hook statement can be effective, but it's not required. There are special words and word combination employed for analytical purposes which ought to be learned too.

Crime Diminishing Essay Example For Students

Crime Diminishing Essay The current rate ofcrime in our society has reached alarming proportions. new senseless killings ofinnocent lives, the harassment of law abiding citizens, and loss of property istotally not accepted at all levels and walks of our society. The impact ofreported and unreported incidents of crime continue to negate our newly founddemocracy with disastrous effects to our economy. Taking into account the nearly2 million serious crimes reported last year including 18.938 murders and 66838robberies. The high level of unemployment can no longer be associated or put asan excuse for high level of crime because of senseless killings which cannot belinked to poverty and wants. Armed robbery, rape, murder hijacking, theft andhouse breaking has dramatically increased since1992, this has damaged the fabricof our society. The government has tried its level bestto combat crime, individual citizens, sectors of the society business community,both electronic and print media has contributed enormously t owards thesolutions, however the criminals at this point in time think that they are astep ahead of all this efforts. Investor confidence has reached low levels whichadversely affects employment opportunities, inflation, money markets and economic growthwhich ultimately affects the whole populace and the image of this new democratic order. SANCO as a community mass based Organization, has a responsibility and role to contribute tofight this epidemic. 1.1 SANCO The Organization is a National unitary structurecomposed of 9 Provincial structures. Below the provinces the are regions,sub-regions, local branches and street communities. This structures exists andfunction in almost all the townships, inner cities and rural areas. SANCO hasmore than 3000 launched local civics with millions of resident members. It isour honest view in this matter that the Organization with its structure, andformation is best located to successfully launch an anti-crime campaign whichcan make an impact in finding solutions against crime. In the black townshipscrime has been rampant and not properly checked and controlled, because ofinadequate and inefficient methods applied, the socio- economic and politicalfactors, the manner in which police are perceived taking into account their pastactivities and focus. This factors has resulted to criminals having a safe havenin townships. 2. ANTI CRIME CAMPAIGN In order to effectively have a successfulcampaign SANCO has identified the following points which are seen as departurepoints. Communities to proudly own and understand the campaign prior to itslaunch. . The negative consequences of crime must behighlighted which results to Unemployment, Poverty, loss of life, loss ofproperty, harassment and unsafe environment. To correct the wrong perceptionsthat all -price are involved in criminal activities. Me responsibility ofeach individual citizen to be part of a solution against crime. 2.1. In order tomaximize community participation and understanding the campaign itself, it isimportant to develop a very simple and easy to understand program. It is adeeply entrenched custom with a very known history that an informerimpimpi]is killed and not accepted within black communities. In order to deal with wrongperceptions about police and the perception that crime is directed to whites is ju stifiable,this anti-crime campaign will be known as for a simple reason that Crime is against freedom,democracy and RDP. 2.2. The campaign is as follows (a) Every person who witnessor have information about a crime committed/or to be committed will phone thecentral toll free number report the crime, evidence or incident. Listant minimalreward have to be paid after an arrest ismade. 2.1. Every reported crime thecaller will have to leave his/hercontact details. 2.3. .uea8580f44e9914507c57099d092dba8f , .uea8580f44e9914507c57099d092dba8f .postImageUrl , .uea8580f44e9914507c57099d092dba8f .centered-text-area { min-height: 80px; position: relative; } .uea8580f44e9914507c57099d092dba8f , .uea8580f44e9914507c57099d092dba8f:hover , .uea8580f44e9914507c57099d092dba8f:visited , .uea8580f44e9914507c57099d092dba8f:active { border:0!important; } .uea8580f44e9914507c57099d092dba8f .clearfix:after { content: ""; display: table; clear: both; } .uea8580f44e9914507c57099d092dba8f { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .uea8580f44e9914507c57099d092dba8f:active , .uea8580f44e9914507c57099d092dba8f:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .uea8580f44e9914507c57099d092dba8f .centered-text-area { width: 100%; position: relative ; } .uea8580f44e9914507c57099d092dba8f .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .uea8580f44e9914507c57099d092dba8f .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .uea8580f44e9914507c57099d092dba8f .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .uea8580f44e9914507c57099d092dba8f:hover .ctaButton { background-color: #34495E!important; } .uea8580f44e9914507c57099d092dba8f .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .uea8580f44e9914507c57099d092dba8f .uea8580f44e9914507c57099d092dba8f-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .uea8580f44e9914507c57099d092dba8f:after { content: ""; display: block; clear: both; } READ: Is Macbeth responcible for his EssayIf an arrest is made a minimal reward have to be paid as incentive to theindividualconcerned. 1. A central data and reporting centre must be established. The centre must beindependently operative and directly linked with the policestation and intelligence unitto supply information. LAUNCH AND STRATEGY Thecampaign must be launched in starting with the most affected areas. The overallobjective is to launch it as a National campaign. Before the launch, it must beaccepted and understood by communities through process of mass meetings, streetcommittees, police forums, organized labor church formations, etc. In order tofocus our campaign the listing of types of crime to be prioritized eg. murder,armed robbery, rape, hijacking etc. 2. An anti-crime summit must be organized toinclude all organs of civil society for adoption and to be preceded by a launch or rally. Communities must be concretized through popular educationabout thenegative effects of crimes. 3. User friendly pamphlets and posters canbe effective. The public must also be ensured about the confidentiality ofreporting to the Data and Reporting Centre. Both print and electronic m ediamust be utilized to publicize the campaign. Bill boardsand wall murrials mustfeature prominently for advertisement purposes. Schools and churches, stok-velsand sports events must be targeted to spread andsustain the programme. Consultation Process Tle programme must be adopted by the NEC. A meeting withthe ministry of Safety and Security Rewards and Data and reporting centre). Business community for funding especially NEDCOR. CONCLUSLOA Our approach to thecampaign is informed by Fundamental objective conditions that prevail throughoutthe country and perceptions emerging from various institutions and organizationsthe subject of crime. The current wave of crime must be properly located withinan informed political context. During the apartheid era the level of crime andinstability was no different. The media focused its attention on politicalupheavals and created a wrong impression that crime was either non-existence orlow. The police force or some of its elements are not committed to eradicatingcrime. Community Policing Forums are marginalized and rendered ineffectivedeliberately. Some key players in the private sector who are naturallyunpatriotic especially to the present government are calling for radical stepsto end crime as a precondition to further investments. A call to the privatesector never made end political repression and violence in some province s duringthe apartheid era. Blacks are identified as major perpetrators of crime thoughnarrow identification of certain incidence of crime which are convenientlyascribed to be committed by the black youth. Misapproach undermines whitecollar crime and those who supervise black youth to hijack cars, sell drugs. Adeliberate plan by the intelligence not to crack down on these syndicates in thesame way as UDF activities and ANC cadres in exile were traced. Whilst weacknowledge that the current government program is inadequate including both thejustice system and correctional services., We are convinced that all thecontemporary critiques have a hidden agenda to render country unstable. 0 Basedon these factors and many more we cannot support the re-introduction of thedeath penalty. The death penalty will not resolve crime. Perpetrators of crimeare well organized and wealthy formations who will not be affected by the deathpenalty. The majority of victimsto the death penalty will be young bla ck peoplewho are pawns and a tip of an iceberg to thereal cause crime. For these reasonsour campaign as SANCO focuses on complimenting the initiatives of all those withgenuine intentions in particular the government. We must all pull our effortstogether with genuine objectives to reed this country of all facets of crime.

Tuesday, May 5, 2020

Principles of Safeguarding free essay sample

Define the following types of abuse Physical abuse – contact indented to cause feelings of intimidation, injury or other physical bodily harm Sexual abuse – knowingly causing someone to engage in an unwanted sexual act by force or threat Emotional/psychological abuse – a person subjecting or exposing another to behaviour that can result in psychological trauma, often associated by a power imbalance such as child abuse or abuse in the workplace Financial abuse – the misuse of a person’s funds and assets, or obtaining property and funds without the persons full consent and can involved theft of a person’s property or funds Institutional abuse – can happen in a setting such as a care home, hospital, nursing home or school – a place where there are vulnerable people who should receive support and care. Abuse in an institution can include the following: neglect, physical abuse, verbal abuse and sexual abuse Self neglect – an individual neglects their basic needs such as personal hygiene, feeding and not attending medical appointments. This can be as a result of a degenerative disease like dementia, a brain injury or the side effect of psychiatric medication Neglect by others – a person/people who are supposed to provide support for those who are unable to fully support or provide for themselves but that care and support is not given or is taken away. Neglect may include lack of food or drink, medical aids (like hearing aids/walking sticks) or medical support . 2 Identify the signs and/or symptoms associated with each type of abuse Physical abuse – the physical signs would include bruises, scratches or burn marks. The physical signs of abuse may be hard to see as the abuse could have been carried out in places that are easy to cover up under clothes etc. There could also be emotional or â€Å"invisible† signs of physical abuse. If abuse has been carried out in childhood then the child could be become aggressive and their school work could start to suffer. They may also be very shy and not want any physical contact of any kind. As adolescents, people can turn to substance abuse to help them cope with day-to-day life. These behaviours can be carried into adult life, with adults suffering from long term depression, self-harm and suicide attempts. Studies have also shown that physical abuse in childhood can lead to post-traumatic stress disorder. Sexual abuse – there are very likely to be physical signs but they are likely to be around the genital area and so will generally be covered up and not seen. They may not be seen until a hospital admission happens as a result of the abuse and an examination takes place. The physical signs could include bruises, scars and chafing around the genitals and bleeding from the genital area. However, there could be other physical sign, for example, there could be bruises on the victims arms if they have been grabbed or restrained or on the face if they have been hit. Victims could begin to show signs of a sexually transmitted disease which if untreated could lead to serious illness or infertility. Girls and woman could also show signs of being pregnant. Pregnancy can have serious and potentially fatal complications on a young girl whose body may not yet be fully developed. Mental and behavioural signs and symptoms can include sudden changes in behaviour or sexual awareness, self-harm, chronic shyness and aggression. Children’s school work can suffer and even suffer from an increase in truancy from school. Emotional/psychological abuse – the physical signs of emotional abuse are likely to be self inflicted, i. e. he victim could resort to self harm or suicide attempts which can leave lasting scars, illness or successful suicide attempts. Self harm can be the physical manifestation of depression or anxiety as a result of the emotional abuse. Emotional abuse, however, tends to leave no physical marks caused by the abuser who tend to leave mental scars on the person they abuse. Victims can suffer from symptoms like being agitated, aggressive, or becoming withdrawn an d uncommunicative. Victims could also start showing sings normally associated with illnesses such as dementia like rocking and biting. In children the signs and symptoms could be similar to those shown in adults – they can become withdrawn, aggressive and truancy from school can become the norm. The victim of emotional abuse can turn to substance abuse, like drink or drugs, to help them deal with the stress of the abuse that they suffer from. Financial abuse – Like emotional abuse, this may not leave physical signs of abuse caused by the abuser, but should the victim withhold money or property that the abuser may want, then there may be bruises or scratches from being hit or punched. The victim may turn to self-harm as a way of dealing with stress. Direct signs and symptoms of financial abuse may be; bills not being paid, the victim not having food in the house, unusual financial transactions or clothes and property looking old, shabby, out-dated and dirty. Adults who have previously been living alone may suddenly have an acquaintance living with them or post, like bank statements being redelivered to a different address. Institutional abuse – usually occurs in places where there are vulnerable people who should normally receive support and care for example, in a ospital, care home or school. The abuse can include neglect, physical abuse and discriminatory abuse. The abuse in a hospital could take the form of inflexible or set routines which are set to the times best suited for the staff and hospital rather than what is best for the patients. For example, patients can be made to get out of bed, washed and dressed early in the morning to fit in with times f or staff breaks. Or patients’ rights can be abused if a hospital does not provide places for prayer or show signs of religious intolerance. A patient has the right to request treatment and personal cares by a person of the same gender. If this is denied to them then this could be a form of institutional abuse. But, if there are problems with staffing, e. g. there are physically no male staff members to help with personal cares of a male patient, then options should be discussed with the patient and staff should try to get a chaperone if one is requested. Children can suffer from institutional abuse when they are in hospital but child specific abuse could include not providing suitable play areas/toys or child friendly activities. Children also may require different eating utensils, not providing these could mean younger children finding it hard not to eat and not being able to eat at all, especially if we did not supply to baby milk. Both adults and children can be victims of being addressed in inappropriate ways and subjected to unsuitable language for instance swearing or racist language. Self Neglect – signs include malnourishment, dehydration and a lack of medical aids, like hearing aids or walking sticks. People who suffer from self neglect could also have poor personal hygiene and unsanitary housing conditions. This can lead to new or exacerbation of medical conditions, which are likely to go untreated if they suffer from self neglect. Self neglect could also mean the suffer is homeless and without basic needs. Neglect by others – some sings are similar to those displayed by self neglect but are caused when a person has had a care and support network in place but failings are apparent by lack of care. Signs might include dehydration, malnutrition, improper sleeping and housing conditions, lack of necessary aids like hearing aids or walking sticks and untreated or undiagnosed medical conditions. If a patient is bed bound or finds it hard to walk around and may be sitting for long periods of the day, they are at risk of developing pressure sores. If these are not treated and looked after by moving the patient or by applying suitable dressings, then the skin around the sores breaks down and becomes necrotic very quickly. Prevention against bed sores is the best way of looking after a patient’s skin. Neglect by others can lead to behavioural changes in a person, particularly those who may have learning difficulties or those who find it hard to communicate. A change in behaviour, e. g. if the patient becomes aggressive, can be their way of communicating the effect the neglect is having on them. 1. 3 Describe factors that may contribute to an individual being more vulnerable to abuse There are various people who are vulnerable to abuse in society. Factors could include: the setting – where the abuse takes place, (e. g. hospital, care home), the individual – a child, an elderly person, a person with learning difficulties, or a group of people – more than one child in a family, a certain group of people (e. . those who are from different cultural backgrounds or are have a different sexual orientation). A child is vulnerable to many forms of abuse including physical abuse, emotional abuse and neglect. They are vulnerable to abuse as they may not be physically strong, may not have an understanding of what is being done to them is wrong and may be too scared to speak out about what is happening to them meaning the abuse c an go on for some time without being noticed. A person with learning difficulties may need support with washing, dressing and feeding. If any of this support is taken away or not given in the first place, this would count as neglect. If a patient is supported at home with the help of just one or two carers then lack neglect could go unnoticed for some time. The patient may not have the means or the ability to report the abuse for themselves. Abuse may not be noticed until an admission into hospital where the neglect could become apparent. An elderly patient could be vulnerable to self-neglect for example, due to a mental illness or dementia. If the patient does not leave the house often or not have visitors the neglect could go unnoticed and may be only be presented on admission to hospital. They may not have care in place to support them at home so prior to discharge they should either be going home with support or be placed in a suitable care home with the patients/carers consent. Outcome 2 Know how to respond to suspected or alleged abuse 2. 1 Explain the actions to take if there are suspicions that an individual is being abuse 2. 2 Explain the actions to take if an individual alleges that they are being abused. When you work in an institution that provides health care and support for people you need to build up a good relationship with those in your care. A good relationship includes building trust between you and your patients. Trust works both ways. Your patients need to be able to trust you and what they say is in confidence or that information is only shared with those who need to know. But you also need to trust that your patients are being totally honest with you. Being open and honest with your patients hopefully leads to them being honest with you. If this leads to you suspecting or if a patient tells you about abuse then there are certain things you should do. Firstly, if you do have a good relationship the patient may want to tell you about what has happened. However, you should ask a trusted colleague to talk to the patient too. The patient may want you to stay with them whilst they tell what has happened to them. If you suspect any abuse has taken place then you should talk to a trusted colleague or line manager who can set in motion the taking and recording information and making referrals, for example to social services. Abuse can be committed in any setting – at home, at school, in a care home or hospital, and it can be carried out by almost anyone. An alleged incident of abuse could have been committed by a colleague. You should talk to a colleague not implicated in the allegation and you can always use the Harrogate District Foundation Trust Whistleblowing policy. The policy states that â€Å"The Policy acknowledges it is a disciplinary matter to victimise a bone fide whistle-blower† so you are protected under the policy if you have a genuine complaint. Every employee must be aware of their duty to report an allegation or complaint of abuse, assault or sexual misconduct, even if the patient is unwilling or unable to pursue the complaint†. As an employee you are actively encouraged to report any incidents of abuse that may have occurred in the hospital. If you have reported an incident of abuse and you feel that no/not enough taken action has been taken then you should report th e allegations and your concerns to your line manager or Matron. You can use the Whistleblowing policy and you can also report any allegations to another agency, for example, the police or the Quality Care Commission (CQC). When you have been told about an alleged incident of abuse or suspect abuse has taken place you must: * Report your concerns to a senior member of staff or independent agency verbally and in writing * Never make a promise regarding the allegation, for example, never promise to not tell anyone else about the compliant * Don’t investigate or question anyone yourself. 2. Identify ways to ensure that evidence of abuse is preserved * Keep a written record – of any phone messages, witness statements etc. Make sure that you only state the facts that have been presented to you. Never state opinions or assumptions. Bank statements, bills etc. counts for a written record and can be used as evidence in cases of financial abuse. All written records must be signed, dated and timed * Any evidence taken, written and physical nee ds to be kept in a safe place where it can’t be damaged or destroyed. If physical or sexual abuse has taken place then clothes, blankets etc. hould not be washed and kept in sealed plastic bags. You should also encourage the victim not to wash too. * Any physical sign of abuse or injury should be recorded on a body map or hand drawing. A description should be written including size, shape, colour, positioning etc. You should also take photographs of the abuse as a record. * Do not touch or move anything where the alleged crime took place. This is to prevent vital evidence being destroyed, moved or contaminated. * It is important that you do not touch the victim unless it is for their immediate well-being. This is to prevent any contamination of evidence that may be on the victim. If you do have to touch or come into contact with the patient in any way then you should document where and why you have done so. Outcome 3 Understand the national and local context of safeguarding and protection from abuse 3. 1 Identify national policies and local systems that relate to safeguarding and protection from abuse The North Yorkshire Safeguarding Children Board (NYSCB) was established in 2006 along with other local safeguarding children’s boards around the country. NYSCB seeks to protect all children against all forms of abuse or from witnessing violence and abuse. The NYSCB is a multidisciplinary agency with nominated senior members from each member agency, which includes; Children and Young People’s Service, Police and Health. The board also receives advice and expertise from a designated doctor and nurse. The chair of the board is independent of all agencies. The NYSCB has five Locality Forums and Sub-Groups which includes a sub-group in Harrogate. This is to make sure that it meets all its aims and objectives. North Yorkshire Local Authority has a general duty under the Children Act 1989 and Children Act 2004 to safeguard and promote the welfare of children who are in need. The Board’ meets four times a year. Local health authorities have a duty of care to protect those who are in their care. A vulnerable person can be a child or adult and we have to be alert for any signs of abuse. We should then work with other agencies such as the local police and social services, as well as with national agencies like the CQC. Local Police and charities can also offer support and help in instances of alleged abuse. National polices such as Protection Of Vulnerable Adults (POVA) help us deal with adults who may be more at risk of abuse. If a suspicion of abuse is raised then a referral should be made to Social Services. If there is a case of abuse when the referral is received a strategy meeting is arranged. The case of the vulnerable adult is discussed and information shared with the relevant people/agencies e. g. the doctor and nurse in charge of care of the patient whilst in hospital, a social worker, the police etc. There will then be a Case Conference where the patient in question will be invited along with a person of support should they wish to bring someone. Plans will be made to offer more support to the patient and to make sure they are safer in the future. Initially the patient will be asked if they want a referral to be made and the allegation to be investigated. But the Police or Social Services may make the decision for the referral to be made if it would prevent anyone else being hurt. Other national policies and acts include: The Mental Health Act 2007, Safeguarding Adults 2005 and the Child Protection Act 1989. 3. 2 Explain the roles of different agencies in safeguarding and protecting individuals from abuse The Quality Care Commission (CQC) focuses on quality of care, acts quickly to eliminate poor care and make sure care is centred on people’s needs. The CQC follows the requirements set out in the Health and Safety Act 2008 to protect people who use the health and social care services. Where regulations have been breached or a person has been found unfit for work the CQC will undertake any work needed to consider what action is needed and will pass any information to the local safeguarding partnerships (Polices, Social Services, Local Health Authority), normally at a strategy meeting. If providers of health care fail to meet requirements of law, the CQC has the power to intervene and take any action necessary. The CQC also monitors the use of the Mental Health Act 1983 to protect those whose rights are restricted under the act. If North Yorkshire County Council Social Services receive a complaint about an alleged abuse against a child they will: * Decide if no further action is required or * Offer the family support to resolve any issues or * Call an initial child protection conference if there is good reason to be concerned about harm or risk of harm to a child If the child is decided to be at risk they will be placed on the child protection register and a child protection plan is made which plans details of how to protect the child and set out the actions for the family and work for each professional involved. The Police have a duty to investigate any accusations of abuse carried against children, young people and vulnerable adults. The Police will be invited to Safeguarding meetings where information will be shared about any cases. 3. 3 Identify reports into serious failings to protect individuals from abuse One report into serious failings to protect an individual from abuse is as follows: On 25th February 2000, Victoria Climbie died in intensive care at St Mary’s Hospital, London. Victoria died after being subjected to abuse from her great-aunt Marie-Therese Kouao and her boyfriend Carl Manning. At the time of her death she had sustained 128 injuries which were the result of being burnt with cigarettes, beaten with bike chains and belt buckles and she had received hammer blows to her toes. She had also suffered from starvation. At her great-aunts request, Victoria had been sent to live in France with Kouao where she was to be enrolled in school. However, after just a few months of enrolling her at the school in 1998, the school reported Climbie’s repeated absenteeism and how she often fell asleep in class. She travelled to France and then to England under the passport of Anna Kouao, another girl Kouao was going to take to France but whose parents had pulled out at the last minute. Victoria spent all her life in England known as Anna. They had left France and moved to London in 1999 after Kouao owed the French Government ? 000 paid in wrongful child benefit payments. Between 26th April and June 2009 Kouao and Climbie made 18 visits to Ealing Social Services for housing purposes and the staff noticed Climbie’s unkempt appearance but took no action. When Kouao got a job at Northwick Park Hospital in June 1999 she nor Ealing Social Services made no attempt to enrol Climbie in any day care activiti es in the first month. In June 1999 Climbie and Kouao met a distant relative, Esther Ackah on the street who noticed a scar on Climbie’s cheek. Kouao said she got the cut on her cheek after falling from an escalator. But after also visiting Climbie’s house, Akcah thought the housing was unsuitable and anonymously called Brent Social Services on 18th June 1999. They faxed a referral to Children’s Social Services that same day but the referral was not picked up until three weeks later on 6th July. A few days after making the initial phone call, around the 21st June, Ackah range Social Services again where she was told that â€Å"something may have been done†. The duty manager claimed Social Services had never received the referral on 18th June but had logged the details of the phone call on 21st June when the details of the case where not deemed very serious. On 6th July 1999 Climbie and Kouao moved into Carl Manning’s flat and it’s claimed Climbie’s abuse increased soon after. Brent Social Services sent a letter with details of a home visit to the Climbie’s old address but on arriving at the address and finding no answer they made no attempt to find out where the pair had moved to. The two social workers in charge of the case also admitted that they only had the haziest of idea’s what they were investigating. In July 1999 Kouao took Climbie to a friend, Priscilla Cameron’s house, where she was asked to take care of Climbie permanently. Cameron agreed to take her for the night but for no longer. On 14th July 1999 Cameron’s daughter took Climbie too A amp; E at the Central Middlesex hospital after being concerned about a small burn on her face and a piece of loose skin hanging from her right eyelid. Kouao claimed the injuries were self-inflicted but later at the inquiry Manning admitted that he had beaten Climbie for repeatedly wetting the bed. After suspicions of abuse were raised by the A amp; E Senior House Officer Climbie was taken to a paediatric ward where she was placed under a 72 hour Police Protection Order preventing her from leaving the hospital. But Kouao told doctors that Climbie had Scabies which lead to consultant Ruby Schwartz making a diagnosis of Scabies and stated the injuries sustained to Climbie’s face had be as a result of scratching. At the inquiry Schwartz said she had expected Social Services to follow up the case as they had received a report informing them of Climbie’s injuries, but after the diagnosis of Scabies, Social Services downgraded her level of care. The police officer assigned to the case lifted the police protection allowing Climbie to return home. Under the Child Protection Act 1989 the officer was obliged to see Climbie on her own before she went home but this meeting never happened as the officer was attending a seminar on child protection. On 24th July 1999 Climbie went to A amp; E at North Middlesex Hospital with severe scolding to her head. Despite showing signs of neglect and physical abuse, consultant Mary Rossiter wrote â€Å"Able to go home† in her notes. In the inquiry, however, she said she did not mean that she wanted Climbie to actually go home but Climbie was, again, allowed to go home to her abusers. For a short time during her stay in hospital Enfield Social Services took up the case before passing it to Haringey Council. A police officer and a Social Worker from Haringey Council were assigned to the case; however, they cancelled a scheduled appointment for the 4th August 1999 after they heard about the â€Å"scabies†. Neither, the police officer or the social worker knew anything about scabies so rang the Middlesex hospital for advice. The hospital told them they had not dealt with a case of scabies. A doctor told the police officer that the injuries sustained by Climbie were consistent with a belt buckle but the officer claimed in the inquiry there was no evidence of child abuse. After the second admission Kouao kept Climbie away from hospitals and preferred instead to take her to churches to be cared for by the pastors. On one occasion she took Climbie to the Universal Church of the Kingdom of God where the pastor suspected Climbie being a victim of physical abuse. Kouao had told him that the injuries the Climbie had suffered were due to the fact that she was possessed. The pastor took no action in reporting the injuries though, as he believed that a person could be possessed. During her short time in England, Climbie was known to four local authorities, two child protection police teams, two hospitals, an NSPCC centre and a few churches, yet she was allowed to go unprotected from the hands of two people who routinely and systematically abused her. Climbie’s death has lead to changes in child protection laws in England including the introduction of the Child Protection Act 2004. 3. Identify sources of information and advice about own role in safeguarding and protecting individuals from abuse All health care services will have their own policies relating to safeguarding. These policies provide information and advice on what you should do if an issue of safeguarding arises. At Harrogate District Foundation Trust these can be found on the intranet and also via e-learning services. There are various child protection policies found on the intranet . Colleagues are a vital source of information, support and advice. Colleagues may also have experience of safeguarding issues and can help with the understanding of policies, procedures and ward based training needs. Training is another valuable source for advice and support. Safeguarding training like the Level 3 Safeguarding Children course is mandatory for all staff who work with children and all other staff in the hospital must be trained in Level 2 Safeguarding Children. Agencies like Social Services and the police offer support and information on their practices and how they carry out investigations. When the need arises, they will also share information between themselves and the local health authority and will attend safe guarding conferences. Outcome 4 Understand ways to reduce the likelihood of abuse 4. 1 Explain how the likelihood of abuse may be reduced by: * Working with person centred values – which can include individuality, rights, choices and dignity. It’s important that a patient has a say in the care they receive and how they receive it. If you treat a patient as an active member of their care then you pay greater attention to the care you give. This should reduce the risk of allegations of abuse and neglect. * Encouraging active participation – if you involve the patient in their care plan and talk with them instead of about them they will feel like they still have control over their care. If a patient feels involved in all aspects of their life and feel they are listened to and able to voice opinions they are more likely to speak out if they are being abused or treated unfairly. * Promoting choice and rights – this means people can see they are being listened to and are being taken seriously. Having confidence in patients and the choices they make encourages openness and they will voice any concerns they may have. 4. 2 Explain the importance of an accessible complaints procedure for reducing the likelihood of abuse A patient who raises a complaint may have needed a lot of courage to say anything in the first place, even if there is good, open communication between staff and patients. Complaints need to be taken seriously and actions need to be set in motion as soon as possible. There may not be an easy, speedy resolution to a compliant but the patient must be kept fully informed at all stages of the complaints procedure. This, whilst not completely allying their fears, will at least let them know that their complaint has not been forgotten. The first step to take when dealing with a complaint would be to talk to the nurse in charge, ward sister or ward manager as soon as possible. However, if a complaint is against a member of staff on the ward or a doctor, they may not feel comfortable talking to another nurse on the ward. In this instance the patient can be referred to the Patient Experience Team (PET) within Harrogate District Hospital. PET can explore options available to the complainant, ask them what they hope to achieve and work with them to achieve their goals. PET can also provide information about Advocacy services which can offer support to the complainant. Support is a very important thing to offer to anyone making a complaint. This will hopefully make sure that, as long as the complaint is genuine, the person will not drop the complaint at any time. Any complaints need to be carried through to a satisfying outcome so that the same mistakes aren’t made again in the future. Having supportive, easy complaints procedures in place for staff, patients, relatives and carers makes it harder for abuse to go unnoticed. Outcome 5 Know how to recognise and report unsafe practices 5. 1 Describe unsafe practices that may affect the well-being of individuals Poor work practices can cause unnecessary pain and suffering to patient and put staff and patients at risk. They can include: * Not moving a patient properly e. g. only one member of staff helping a patient out of bed when two staff members may be needed. Not helping a patient take medication which could be vital or help a patient ease their discomfort * Not disposing of waste properly – if a sharps bin is overflowing, a needle could fall out unnoticed and harm someone who will then need blood tests and potentially any medication to counteract any side effects. Bins should not be left to fill with rubbish and overflow. Any waste, especially that from patients with infections can easily spread the infectio ns throughout the hospital * Lack of resources which includes lack of training/lack of knowledge, lack of time, understaffing and lack of/poorly maintained equipment. Staff should be trained how to use equipment properly and how to maintain it, they should also receive training on moving and handling patients safely and how to recognise the signs of abuse. Understaffing could mean patients don’t receive the full care and attention they need. 5. 2 Explain the action to take if unsafe practices have been identified 5. 3 Explain what to do if nothing has been done in response If I have identified problems with unsafe practices then I would firstly report my concerns to the nurse in charge or my line manager. I would make a written record of any compliant that I have made via the Datex forms found on the Harrogate District Foundation Trust intranet. There may be ways that I could stop any unsafe practices myself, for instance reporting any broken equipment or replacing hand gel in dispenses. There could be unsafe practises that I could not stop myself but by escalating these issues I would expect the problems to be rectified and problems made safe. But, if nothing was done about issues then I would escalate to my matron or chief nurse and I could use the whistleblowing policy or report any failings to a governing body like the CQC.